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Overcharged After GST Rate Cut? Here’s How You Can File a Complaint
The government recently reduced GST rates on several essential products and household items to ease the burden on consumers. However, many shoppers report that prices have not dropped at retail stores or e-commerce platforms, raising concerns about whether the benefit is reaching the end consumer.
Complaints are now mounting against both online and offline retailers for failing to pass on tax savings. Consumers express frustration, noting that while GST rates have decreased on paper, their wallets have yet to see the difference.
To address this, the government has directed agencies to ensure that GST reductions are fully transmitted to buyers. The National Consumer Helpline (NCH) is actively accepting complaints related to GST, while the Central Board of Indirect Taxes and Customs (CBIC) will monitor and act against non-compliant retailers.
How to File a Complaint:
Consumers can report GST-related overcharging via multiple channels:
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Call: Dial 1915 to reach the National Consumer Helpline
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Website: Submit a grievance through the official portal
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Mobile App: Available for convenient filing
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Email or WhatsApp: Complaints can also be lodged digitally
The process is accessible in 17 languages, ensuring ease for all consumers. GST grievances now have a dedicated category to ensure focused attention.
Experts note that filing a complaint helps reclaim the benefit for individual consumers and strengthens overall market accountability. It reminds retailers and platforms that tax reductions are meant to translate into real savings at checkout.
If you notice that the recent GST reduction hasn’t lowered prices on your purchases, taking action is both your right and responsibility as a consumer.
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Published: Sep 24, 2025
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