Andhra Pradesh Expands Mana Mitra to 1,126 WhatsApp Government Services, Boosts AI Governance

The Andhra Pradesh government has significantly expanded its Mana Mitra WhatsApp-based governance platform, making 1,126 government services available across 35 departments as part of its broader push toward AI-enabled public administration.

According to an official release, the platform has already served 58.2 lakh citizens and handled more than 3.42 crore service sessions, reducing the need for people to visit government offices or navigate multiple departmental portals.

Mana Mitra brings government services to WhatsApp

Mana Mitra is designed to provide citizens with a single digital interface for accessing government services directly through WhatsApp.

Officials said the platform now delivers services from 35 government departments, making public service delivery faster and more accessible.

The initiative is aimed at simplifying interactions between citizens and the government through a familiar messaging platform.

AI powers grievance redressal

Alongside Mana Mitra, Andhra Pradesh has integrated Artificial Intelligence into its Public Grievance Redressal System (AI4PGRS).

Citizens can now lodge complaints using:

• Text messages
• Voice inputs
• Images

The AI system automatically categorises complaints, routes them to the appropriate departments, analyses response quality and helps improve grievance resolution.

Since June 2024, the platform has received more than 17.6 lakh grievances, according to the government.

AWARE platform enables predictive governance

The state has also expanded its AWARE (Advanced Warning and Advisory for Resilient Ecosystem) platform.

The system integrates real-time information on:

• Weather
• Agriculture
• Water resources
• Public health
• Air quality
• Disaster management

Officials said the platform currently supports 61 statewide use cases, helping departments move from reactive administration to predictive decision-making.

State Data Lake integrates government databases

Supporting the digital ecosystem is the State Data Lake, which combines information from multiple government departments into a unified database.

According to the official release:

• 55 databases
• 41 departments and autonomous bodies

have already been integrated.

The shared data infrastructure allows governments to develop AI applications for faster decision-making and evidence-based policymaking.

AI identifies welfare irregularities

The government said AI-powered analytics have already helped identify several anomalies across welfare schemes.

According to official figures, the system has:

• Detected 17,547 pension anomalies, with estimated annual savings of ₹84.22 crore.
• Removed 1.61 lakh deceased beneficiaries from Rice Cards.
• Identified nearly 96,000 ineligible beneficiaries under the Jagjeevan Jyothi scheme.
• Flagged 1.28 lakh duplicate housing sanctions for review.

Officials said these measures are expected to improve transparency and reduce leakages in welfare delivery.

AI expands into frontline governance

The government's AI Acceleration Project has identified 98 AI use cases, of which 29 are already operational across the state.

Applications include:

• Tuberculosis risk prediction
• Crop disease detection
• GST fraud detection
• AI-powered CCTV analytics
• Citizen grievance management

These AI tools are being deployed across sectors including healthcare, agriculture, taxation and law enforcement.

Digital tools for administrators

Several digital platforms are also supporting government officials in administrative decision-making.

These include:

• RTGS Lens, integrating 506 departmental workflows across 28 departments.
• Revenue One, digitising land and revenue records for over 19,000 revenue officials.
• Single Search Bar, which has answered more than 1.8 lakh government information queries using AI.

Family-based welfare system planned

The government is also developing the Family Benefit Management System (FBMS), which will shift welfare delivery from an individual-centric model to a family-centric approach.

The proposed platform will:

• Integrate family records across departments.
• Build a unified family database.
• Generate AI-based vulnerability scores.
• Improve targeting of welfare schemes.

Roadmap for the next three years

According to the government, Andhra Pradesh plans to further strengthen AI-led governance by:

• Expanding AI applications across departments.
• Scaling up the State Data Lake.
• Launching AP One as a unified citizen service platform.
• Establishing AI Living Labs.
• Institutionalising AI-assisted governance across public administration.

Officials said the long-term goal is to build one of India's most comprehensive AI-driven governance models.

Key Highlights

• Mana Mitra now offers 1,126 government services through WhatsApp.
• The platform serves 58.2 lakh citizens across 35 departments.
• AI4PGRS has processed over 17.6 lakh citizen grievances.
• AWARE integrates weather, health and disaster intelligence for predictive governance.
• State Data Lake connects 55 databases across 41 departments.
• AI has identified pension anomalies and duplicate welfare beneficiaries.
• Andhra Pradesh plans to expand AI governance over the next three years.

Featured Snippet

Andhra Pradesh has expanded its WhatsApp-based Mana Mitra platform to provide 1,126 government services across 35 departments. Alongside the platform, the state has introduced AI-powered grievance redressal, predictive governance tools, a unified State Data Lake and welfare analytics as part of its precision governance initiative.

Conclusion

By combining WhatsApp-based public services with artificial intelligence, predictive analytics and integrated government databases, Andhra Pradesh is moving toward a technology-driven governance model. The state's expanding digital ecosystem aims to improve service delivery, enhance transparency and support data-driven policymaking across departments.

FAQs

1. What is Mana Mitra?

Mana Mitra is Andhra Pradesh's WhatsApp-based platform that allows citizens to access government services through a single digital interface.

2. How many services are available on Mana Mitra?

The platform now provides 1,126 government services across 35 departments.

3. How many people have used Mana Mitra?

According to the government, 58.2 lakh citizens have used the platform, generating over 3.42 crore service sessions.

4. What is AI4PGRS?

AI4PGRS is Andhra Pradesh's AI-enabled Public Grievance Redressal System that accepts complaints through text, voice and images.

5. What is the AWARE platform?

AWARE is an AI-powered decision-support platform that integrates weather, agriculture, disaster management and public health data for predictive governance.

6. What is the State Data Lake?

It is a unified data platform integrating 55 databases across 41 government departments to support AI-driven policymaking.

7. How is AI improving welfare schemes?

AI has helped identify pension anomalies, duplicate beneficiaries, ineligible welfare recipients and duplicate housing allocations.

8. What is AP One?

AP One is the proposed unified citizen platform that will integrate government services under a single digital ecosystem.