West Bengal SSC Launches New Portal to Resolve Login Glitches and Aid 2.29 Lakh Candidates

The West Bengal School Service Commission (WBSSC) has launched a new helpdesk website to support thousands of candidates struggling to access their State Level Selection Test (SLST) results for assistant teacher recruitment. The move comes after the original portal suffered a severe crash due to unprecedented traffic, affecting over 2.29 lakh candidates.

The results, released at 9:30 pm on Friday, mark a significant step in filling 12,514 assistant teacher vacancies in government and government-aided schools across the state — a major milestone following years of recruitment challenges and legal scrutiny.

A New Helpdesk to Ease Access

To ensure smooth result retrieval, WBSSC rolled out a dedicated helpdesk site — wbsschelpdesk.com — alongside the original platform. Officials stated that both portals are functional and urged candidates to log in intermittently rather than repeatedly to avoid server overload.

“The Commission is aware of the difficulties faced by candidates and is taking all possible measures to ensure they can view their results without delay,” a WBSSC spokesperson confirmed.

The technical intervention aims to restore order after widespread complaints about failed login attempts and prolonged downtime.

Aspirants Express Frustration

Despite the new site, many candidates have continued to face access issues. Aspirants shared their concerns online, highlighting repeated login failures even on the helpdesk portal.

One applicant noted, “We’ve been trying since Thursday night, but neither the main site nor the helpdesk allows us to check our scores.” Such frustration underscores the scale of the digital strain the commission’s systems have faced amid heightened candidate traffic.

Aftermath of Supreme Court’s 2016 Cancellation

This recruitment drive is particularly significant as it follows the Supreme Court’s April 3 verdict, which cancelled 25,753 teaching and non-teaching appointments made in 2016. The court had declared the earlier recruitment process “vitiated and tainted.”

The new SLST exam represents WBSSC’s renewed effort to restore integrity and transparency in the teacher selection process. Candidates who pass the written test will now proceed to the interview stage, which assesses teaching aptitude, communication skills, and subject knowledge. The final merit list will be based on combined performance in both stages, followed by document verification.

While officials haven’t yet disclosed how many previously disqualified or “untainted” candidates qualified this year, the results are expected to bring relief to many who had been awaiting a fair opportunity for years.

Restoring Transparency in Recruitment

The WBSSC’s decision to introduce a dual-portal system and strengthen its digital infrastructure marks a critical turning point for the commission. By prioritising accessibility, fairness, and technological resilience, the commission aims to rebuild public trust in the state’s teacher recruitment system.

As the process moves toward interviews and final appointments, the focus now shifts to ensuring that merit, transparency, and efficiency remain at the heart of West Bengal’s education hiring reforms.

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