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IBM suffered one of the biggest setbacks in its history after its shares plunged more than 25% in a single trading session, erasing nearly $70 billion in market value. The sharp decline marked the company's worst one-day stock crash in nearly 58 years, exceeding even its losses during the 1987 Black Monday market crash.
The sell-off followed IBM's decision to cut its revenue and profit outlook, with CEO Arvind Krishna acknowledging that the company failed to adapt quickly enough to changing customer spending patterns in the rapidly evolving artificial intelligence (AI) market.
IBM attributed much of its disappointing performance to a dramatic shift in enterprise technology spending.
Instead of investing in enterprise software, companies are increasingly directing budgets toward AI infrastructure, including high-performance servers, storage systems, networking equipment and advanced memory chips.
According to IBM, customers accelerated infrastructure purchases to secure limited AI hardware supplies before anticipated price increases.
CEO Arvind Krishna admitted the company underestimated the speed and scale of this transition.
"In the last few weeks of June, we saw clients shift their quarterly capital expenditure toward servers, storage and memory purchases to secure supply-constrained infrastructure," Krishna said in a letter to investors.
He added that IBM had expected some disruption but "did not anticipate the magnitude of the capex reprioritisation."
Beyond changing market conditions, IBM acknowledged internal execution issues.
Krishna admitted the company failed to close several major enterprise contracts during the quarter, significantly impacting revenue.
"These conditions require our teams to execute perfectly, and this quarter we faltered. We did not adapt and move quickly enough," he said.
He described the missed deals as one of the primary reasons behind the weaker-than-expected financial outlook.
IBM also said customers are prioritising cybersecurity investments over new software deployments as AI-powered cyber threats become more sophisticated.
The company noted growing concerns over AI systems capable of identifying vulnerabilities in existing software and encryption infrastructure.
Rather than expanding software projects, many businesses chose to strengthen cyber defences first, delaying enterprise software purchases.
IBM's traditional mainframe business also delivered weaker-than-expected results.
Sales of its recently introduced z17 mainframe systems and related transaction-processing software slowed more sharply than anticipated.
Mainframes remain a key revenue source for IBM, particularly among banks, governments and large enterprises that rely on high-volume transaction processing.
IBM now expects:
Both figures came in below Wall Street expectations, triggering heavy selling across the stock.
The decline also weighed on the broader technology sector, with several enterprise software companies witnessing losses as investors reassessed AI-related spending trends.
IBM's warning highlights a broader transformation across the technology sector.
Businesses are increasingly prioritising investments in AI infrastructure before spending on enterprise software applications.
Industry analysts believe this trend could continue putting pressure on software companies while benefiting manufacturers of AI chips, servers and networking equipment.
The growing adoption of AI coding tools has also raised concerns about slowing demand for traditional software development services.
Despite the sharp market reaction, IBM said its long-term strategy remains unchanged.
The company highlighted several areas of continued growth, including:
IBM also reaffirmed its commitment to quantum computing, announcing plans to invest over $10 billion during the next five years. The company aims to build the world's first large-scale fault-tolerant quantum computer by 2029.
In cybersecurity, IBM has launched its Lightwell initiative, backed by a $5 billion investment and more than 20,000 engineers, to help organisations tackle AI-driven software vulnerabilities.
IBM is scheduled to announce its full second-quarter financial results on July 22, when investors will seek greater clarity on whether the slowdown is temporary or signals a longer-term shift in enterprise technology spending.
For now, the market's reaction reflects growing concerns that companies unable to adapt quickly to the AI investment cycle could face increasing pressure, even established technology leaders like IBM.
IBM lowered its revenue and earnings forecasts after weaker-than-expected software sales, missed enterprise deals and changing customer spending toward AI infrastructure.
IBM lost approximately $70 billion in market capitalisation following the stock's decline of more than 25%.
Many companies are prioritising investments in AI hardware such as servers, storage systems and networking equipment before expanding software spending.
No. IBM says it remains focused on AI, hybrid cloud, cybersecurity, consulting and quantum computing despite the near-term slowdown.
IBM is expected to release its complete second-quarter financial results on July 22.
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Published: 4h ago